Refund Policy | RenewSTB – Fair & Transparent Refund Process

Last Updated: June 2026

At RenewSTB, customer satisfaction is our priority. We strive to provide reliable activation, renewal, IPTV, and digital subscription services. This Refund Policy explains when refunds may be approved and the conditions that apply to all purchases made through our website.

By placing an order, you agree to the terms outlined below.

Our Commitment to Fair Service

We understand that purchasing digital services online requires trust. If we are unable to provide the service you purchased, we will work quickly to resolve the issue or provide a refund when eligible.

Our goal is to maintain a fair balance between customer protection and the nature of digital subscription services.

Eligible Refund Situations

A refund may be approved in the following cases:

Service Cannot Be Delivered

If the purchased service cannot be activated or delivered due to an issue on our side.

Incorrect Service Provided

If a completely different package or service is delivered and we are unable to correct the issue.

Duplicate Payment

If the same order is accidentally paid for more than once and duplicate payments are verified.

Activation Failure

If an activation cannot be completed after verification by our technical team.

Non-Refundable Situations

Due to the nature of digital products and subscription services, refunds cannot be issued in the following situations:

Successful Activation

Once a service, subscription, renewal, activation code, or account upgrade has been successfully activated, it becomes non-refundable.

Incorrect Information Submitted

Customers are responsible for providing accurate:

  • Receiver Serial Numbers
  • Device IDs
  • Account Information
  • Activation Codes
  • Package Selections

Orders processed using incorrect information provided by the customer may not qualify for refunds.

Change of Mind

Refunds cannot be granted simply because a customer changes their mind after purchase.

Compatibility Issues

Customers should verify device compatibility before purchasing.

Refunds may not be available if the purchased service is incompatible with the customer’s equipment.

Third-Party Service Changes

RenewSTB is not responsible for:

  • Channel lineup changes
  • Broadcaster updates
  • Sports schedule changes
  • Provider service modifications
  • Server-side policy changes

These situations do not qualify for refunds.

Refund Request Procedure

To request a refund, please provide:

Required Information

  • Order Number
  • Full Name
  • Payment Proof
  • Description of the Issue
  • Supporting Screenshots (if applicable)

Incomplete requests may take longer to process.

Refund Review Process

Every refund request is reviewed individually.

Our team may:

  • Verify order information
  • Check activation status
  • Review technical logs
  • Contact the customer for additional details

This process helps ensure fair handling of all requests.

Refund Processing Time

Once approved:

  • Review Time: 24–72 Hours
  • Refund Processing: 3–10 Business Days (depending on payment provider)

Processing times may vary based on banks, payment gateways, or regional payment systems.

Chargebacks & Payment Disputes

Customers are encouraged to contact RenewSTB before opening a chargeback or payment dispute.

Many issues can be resolved quickly through our support team.

Fraudulent chargebacks may result in:

  • Service suspension
  • Account restrictions
  • Future purchase limitations

Fraud Prevention

RenewSTB reserves the right to refuse refunds where evidence of:

  • Fraud
  • Abuse of promotions
  • False claims
  • Unauthorized transactions
  • Policy manipulation

is detected.

Money Back Guarantee

Eligible purchases remain protected under our Money Back Guarantee Policy.

If we cannot provide the purchased service under qualifying circumstances, we will offer an appropriate resolution, including a refund where applicable.

For complete details, please visit our Money Back Guarantee page.

Contact Support

Need assistance with an order?

Our support team is available to help with:

  • Activation issues
  • Order verification
  • Refund requests
  • Technical assistance
  • Subscription questions

Contact Information

Customer Satisfaction First

At RenewSTB, we value transparency, fairness, and customer trust. We are committed to providing reliable satellite renewal, IPTV activation, sports package subscriptions, and digital services backed by professional support.

RenewSTB – Fast Activations, Secure Payments & Trusted Service Worldwide.