At RenewSTB, customer satisfaction is our top priority. We understand that purchasing digital subscriptions and receiver renewals online requires trust. That’s why we proudly offer a 100% Money Back Guarantee on eligible services.
Our goal is simple: If we cannot provide the service you purchased, you get your money back.
Our Promise
When you purchase from RenewSTB, you can order with confidence knowing that:
✅ Genuine activation services
✅ Professional support
✅ Fast order processing
✅ Secure transactions
✅ Fair refund policy
✅ Customer-first approach
Eligible Refund Cases
You are eligible for a full refund if:
Service Cannot Be Activated
If our team is unable to activate or deliver the purchased service due to a technical issue on our side.
Incorrect Service Delivery
If you receive a service that is completely different from the one ordered and we are unable to correct the issue.
Duplicate Payment
If a duplicate payment is made for the same order and both payments are successfully received.
Activation Failure
If an activation or renewal cannot be completed after verification by our support team.
Non-Refundable Situations
Refunds may not be available in the following cases:
Incorrect Information Provided
If incorrect receiver details, serial numbers, activation codes, or account information are submitted by the customer.
Compatible Service Issues
If the purchased package is incompatible with the customer’s receiver, device, or account and compatibility information was available before purchase.
Change of Mind
Digital services cannot be refunded after successful activation simply because the customer no longer wishes to use the service.
Third-Party Service Changes
Channel lineups, content availability, server updates, sports schedules, or broadcaster changes are controlled by third-party providers and are outside RenewSTB’s control.
Completed Activations
Successfully activated digital subscriptions, renewal packages, IPTV services, activation codes, and account upgrades are generally non-refundable.
Refund Processing Time
Once a refund request is approved:
- Refund requests are reviewed within 24–72 hours.
- Approved refunds are processed using the original payment method whenever possible.
- Processing times may vary depending on the payment provider or bank.
Order Verification
To protect both customers and our business, refund requests may require:
- Order number
- Payment proof
- Receiver or account information
- Screenshots of the issue (if applicable)
Providing accurate information helps us resolve issues faster.
Fair Use Policy
RenewSTB reserves the right to refuse refund requests in cases involving:
- Fraudulent activity
- Abuse of refund policies
- Chargeback abuse
- Unauthorized transactions
- Violation of our Terms of Service
Need Help?
Most issues can be resolved quickly by contacting our support team before requesting a refund.
Our team is committed to finding the best solution and ensuring every customer receives the service they paid for.
Shop With Confidence
Thousands of customers trust RenewSTB for:
- Forever IKS Recharge
- Forever IPTV Recharge
- Funcam Renewals
- G-Share Services
- Apollo IPTV Subscription Renewals
- Nashare Activation Codes
- DStv Africa Packages
- beIN Sports Packages
- SP1 & SP2 Europe Packages
- AF-VIP & VIP 2 Packages
When you order from RenewSTB, you’re backed by our commitment to reliable service, professional support, and a fair 100% Money Back Guarantee.
RenewSTB – Trusted Satellite & IPTV Renewal Services Worldwide.